Real conversations with artificial intelligence: A comparison between human–human online conversations and human–chatbot conversations

作者：

Highlights：

• How does communication change when speaking to intelligent agents over humans?

• We compared 100 IM conversations to 100 exchanges with the chatbot Cleverbot.

• People used more, but shorter, messages when communicating with chatbots.

• People also used more restricted vocabulary and greater profanity with chatbots.

• People can easily adapt their language to communicate with intelligent agents.

摘要

•How does communication change when speaking to intelligent agents over humans?•We compared 100 IM conversations to 100 exchanges with the chatbot Cleverbot.•People used more, but shorter, messages when communicating with chatbots.•People also used more restricted vocabulary and greater profanity with chatbots.•People can easily adapt their language to communicate with intelligent agents.

论文关键词：CMC,Instant messaging,IM,Chatbot,Cleverbot

论文评审过程：Available online 20 March 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.02.026