Prejudices, memories, expectations and confidence influence experienced accessibility on the Web

作者：

Highlights：

• We uncover how past experiences and preconceptions build user expectations.

• We identify subjective aspects that influence the experienced Web accessibility.

• We discuss the consequences of these aspects on the experienced Web accessibility.

• We explore the association between real life experiences and Web experiences.

• We discuss the effects and the implications of the ‘accessible’ label on websites.

摘要

•We uncover how past experiences and preconceptions build user expectations.•We identify subjective aspects that influence the experienced Web accessibility.•We discuss the consequences of these aspects on the experienced Web accessibility.•We explore the association between real life experiences and Web experiences.•We discuss the effects and the implications of the ‘accessible’ label on websites.

论文关键词：Behavioral sciences,Blind users,Screen readers,Web,Web accessibility,User experience

论文评审过程：Available online 18 May 2015, Version of Record 18 May 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.04.035