Factors impacting the acceptance of mobile data services – A systematic literature review

作者：

Highlights：

• The acceptance of mobile services was analysed using systematic literature review.

• TAM model and transactional mobile services demonstrated as being most common.

• A causal relation can behave differently depending on the mobile service category.

• Mobile services categories-based generic acceptance models were proposed.

• Beside TAM/TAM2, enjoyment plays a significant role in mobile services acceptance.

摘要

•The acceptance of mobile services was analysed using systematic literature review.•TAM model and transactional mobile services demonstrated as being most common.•A causal relation can behave differently depending on the mobile service category.•Mobile services categories-based generic acceptance models were proposed.•Beside TAM/TAM2, enjoyment plays a significant role in mobile services acceptance.

论文关键词：Mobile data services,Mobile service categories,Systematic literature review,Technology acceptance,Acceptance models

论文评审过程：Received 16 January 2015, Revised 3 June 2015, Accepted 5 June 2015, Available online 4 July 2015, Version of Record 4 July 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.06.013