Communication in the face of a school crisis: Examining the volume and content of social media mentions during active shooter incidents
作者：
Highlights：
• The use of social media during active shooter events at the P-12 level was probed.
• Over 5000 posts from Facebook, Twitter, and news outlets were analyzed.
• Analysis outlined the scope of chatter during the week following the incidents.
• There were spikes in chatter after the release of shooter and victim identities.
• Posts contained more information than affect displays during the event.
摘要
•The use of social media during active shooter events at the P-12 level was probed.•Over 5000 posts from Facebook, Twitter, and news outlets were analyzed.•Analysis outlined the scope of chatter during the week following the incidents.•There were spikes in chatter after the release of shooter and victim identities.•Posts contained more information than affect displays during the event.
论文关键词：Crisis communication,Media dependency theory,Social media,Social media analysis,P-12 level
论文评审过程：Received 23 April 2015, Revised 12 June 2015, Accepted 15 June 2015, Available online 13 July 2015, Version of Record 13 July 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.06.040
