Understanding consumers’ continuance intention towards mobile purchase: A theoretical framework and empirical study – A case of China
作者：
Highlights：
• We examined factors that influence mobile shoppers’ continued purchase intention.
• System quality has a significant effect on trust and satisfaction.
• Information quality and service quality significantly affect trust and flow.
• Privacy and security concerns significantly affect trust, flow and satisfaction.
• Trust, flow and satisfaction conjointly affect continued purchase intention.
摘要
•We examined factors that influence mobile shoppers’ continued purchase intention.•System quality has a significant effect on trust and satisfaction.•Information quality and service quality significantly affect trust and flow.•Privacy and security concerns significantly affect trust, flow and satisfaction.•Trust, flow and satisfaction conjointly affect continued purchase intention.
论文关键词：Mobile purchase,Information system success model,Flow,Trust,Continuance intention
论文评审过程：Received 9 February 2015, Revised 15 June 2015, Accepted 10 July 2015, Available online 14 July 2015, Version of Record 14 July 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.07.014
