Understanding the most influential user experiences in successful and unsuccessful technology adoptions

作者：

Highlights：

• We studied most influential user experiences (UX) in successful and unsuccessful technology adoptions.

• Emotions were highly involved in the reported user experiences.

• Overall UX valence was affected by usefulness, need fulfillment, and negative emotions in successful adoptions.

• Overall UX valence was affected by usefulness, output quality, and negative emotions in unsuccessful adoptions.

• UX concepts can complement traditional approaches to gain a broader insight in technology adoption studies.

摘要

•We studied most influential user experiences (UX) in successful and unsuccessful technology adoptions.•Emotions were highly involved in the reported user experiences.•Overall UX valence was affected by usefulness, need fulfillment, and negative emotions in successful adoptions.•Overall UX valence was affected by usefulness, output quality, and negative emotions in unsuccessful adoptions.•UX concepts can complement traditional approaches to gain a broader insight in technology adoption studies.

论文关键词：Technology adoption,Technology acceptance,User experience,Emotions,User needs,Well-being

论文评审过程：Received 4 September 2014, Revised 8 July 2015, Accepted 9 July 2015, Available online 23 July 2015, Version of Record 23 July 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.07.012