Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality
作者：
Highlights：
• Data were drawn from 2190 Amazon reviews for search and experience product types.
• Review sentiment was ascertained based on star ratings.
• Review helpfulness varied across review sentiment regardless of product type.
• Information quality and helpfulness varied disparately across review sentiment.
• Information quality and helpfulness varied disparately across product type.
摘要
•Data were drawn from 2190 Amazon reviews for search and experience product types.•Review sentiment was ascertained based on star ratings.•Review helpfulness varied across review sentiment regardless of product type.•Information quality and helpfulness varied disparately across review sentiment.•Information quality and helpfulness varied disparately across product type.
论文关键词：User-generated reviews,Helpfulness,Review sentiment,Search products,Experience products,Information quality
论文评审过程：Received 30 May 2015, Revised 11 August 2015, Accepted 31 August 2015, Available online 12 September 2015, Version of Record 12 September 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.08.057
