The dynamic role of social media during Hurricane #Sandy: An introduction of the STREMII model to weather the storm of the crisis lifecycle

作者:

Highlights:

• Hurricane Sandy is analyzed as a crisis case to introduce the STREMII model.

• STREMII, a model for social media communication, is discussed related to Coomb’s SCCT.

• The dark and bright side uses of social media during Hurricane Sandy are examined.

• Various crisis lifecycles are linked to the STREMII model.

• Next steps for utilizing STREMII for crises and natural disasters are presented.

摘要

•Hurricane Sandy is analyzed as a crisis case to introduce the STREMII model.•STREMII, a model for social media communication, is discussed related to Coomb’s SCCT.•The dark and bright side uses of social media during Hurricane Sandy are examined.•Various crisis lifecycles are linked to the STREMII model.•Next steps for utilizing STREMII for crises and natural disasters are presented.

论文关键词:Social media,Crisis communication,Crisis management,Situational crisis communication theory,STREMII model

论文评审过程:Received 30 October 2014, Revised 5 July 2015, Accepted 7 July 2015, Available online 22 July 2015, Version of Record 24 October 2015.

论文官网地址:https://doi.org/10.1016/j.chb.2015.07.009