Social media and crisis management: CERC, search strategies, and Twitter content

作者：

Highlights：

• We examined a large number of tweets in the days leading up to a major snowstorm.

• Twitter content dealt more with affective orientation than actionable information.

• Actionable information was easier to find using localized hashtags.

• Emergency management agencies were largely absent from the conversation.

摘要

•We examined a large number of tweets in the days leading up to a major snowstorm.•Twitter content dealt more with affective orientation than actionable information.•Actionable information was easier to find using localized hashtags.•Emergency management agencies were largely absent from the conversation.

论文关键词：Crisis communication,Risk communication,Social media,Emergency management

论文评审过程：Received 29 October 2014, Revised 4 May 2015, Accepted 14 May 2015, Available online 29 May 2015, Version of Record 24 October 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.05.027