Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective

作者：

Highlights：

• Use and satisfaction are important precedents of m-banking individual performance.

• System quality, information quality, and service quality affect user satisfaction.

• Overall quality of m-banking system, technology, and task characteristics affect TTF.

• Importance moderates effect of TTF over use & satisfaction to individual performance.

摘要

•Use and satisfaction are important precedents of m-banking individual performance.•System quality, information quality, and service quality affect user satisfaction.•Overall quality of m-banking system, technology, and task characteristics affect TTF.•Importance moderates effect of TTF over use & satisfaction to individual performance.

论文关键词：Mobile banking (m-banking),DeLone & McLean model,Task-technology fit model,Individual performance

论文评审过程：Received 25 September 2015, Revised 3 March 2016, Accepted 5 March 2016, Available online 21 March 2016, Version of Record 21 March 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.03.016