Problem solving, confidence and frustration when carrying out familiar tasks on non-familiar mobile devices
作者：
Highlights：
• 90 participants recruited from two countries at workplace using mobiles.
• Session Analysis that is focused on user actions and their respective pain points.
• Users confidence has an influence on performance when faced with a challenging task.
• IT support's response time influences people's ability to solving short-term tasks.
• A good understanding of smart phone status bar icons improves task completion rate.
摘要
•90 participants recruited from two countries at workplace using mobiles.•Session Analysis that is focused on user actions and their respective pain points.•Users confidence has an influence on performance when faced with a challenging task.•IT support's response time influences people's ability to solving short-term tasks.•A good understanding of smart phone status bar icons improves task completion rate.
论文关键词：Usability and problem-solving,Self-directed learning,Workplace,Smart mobile devices,Attitude and behaviour,Technical support
论文评审过程：Received 8 May 2015, Revised 29 February 2016, Accepted 1 March 2016, Available online 22 March 2016, Version of Record 22 March 2016.
论文官网地址：https://doi.org/10.1016/j.chb.2016.03.001
