Effects of problem characteristics on the online helping behavior of shy individuals

作者：

Highlights：

• We study the individual differences of online helping behavior from the perspective of shyness.

• Individuals who voluntarily filled out the shyness questionnaire online scored higher than those individuals offline.

• There is a significant difference in the online helping behavior between high-shy and low-shy individuals.

• The effect of the characteristic of problems on the online helping behavior varies between high-shy and low-shy individuals.

摘要

•We study the individual differences of online helping behavior from the perspective of shyness.•Individuals who voluntarily filled out the shyness questionnaire online scored higher than those individuals offline.•There is a significant difference in the online helping behavior between high-shy and low-shy individuals.•The effect of the characteristic of problems on the online helping behavior varies between high-shy and low-shy individuals.

论文关键词：Shyness,Reward,Complexity of the problem,Urgency of the problem,Online helping behavior

论文评审过程：Received 28 January 2016, Revised 17 July 2016, Accepted 24 July 2016, Available online 30 July 2016, Version of Record 30 July 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.07.056