If your device could smile: People trust happy-sounding artificial agents more

作者：

Highlights：

• Smiling can be heard in the voice without any visual cue.

• This ‘smiling voice’ elicits higher trusting behaviors than a neutral one.

• The higher trust persists even when the speaker is untrustworthy.

• This has implications for the design of voice-based artificial agents.

摘要

•Smiling can be heard in the voice without any visual cue.•This ‘smiling voice’ elicits higher trusting behaviors than a neutral one.•The higher trust persists even when the speaker is untrustworthy.•This has implications for the design of voice-based artificial agents.

论文关键词：Trust,Smiling voice,Virtual agents

论文评审过程：Received 23 August 2019, Revised 22 November 2019, Accepted 26 November 2019, Available online 9 December 2019, Version of Record 24 February 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2019.106215