AI as a moral crumple zone: The effects of AI-mediated communication on attribution and trust

作者：

Highlights：

• AI-generated smart replies in messaging affect interpersonal relationships.

• Increased levels of trust in the human communicator are seen in the presence of smart replies.

• When conversations go awry, the AI is designated some responsibility that would have been assigned to the human communicator.

• In AI-mediated messaging, the AI is considered to have agency only when things go awry.

• Smart replies could be used to improve relationships between communicators.

摘要

•AI-generated smart replies in messaging affect interpersonal relationships.•Increased levels of trust in the human communicator are seen in the presence of smart replies.•When conversations go awry, the AI is designated some responsibility that would have been assigned to the human communicator.•In AI-mediated messaging, the AI is considered to have agency only when things go awry.•Smart replies could be used to improve relationships between communicators.

论文关键词：Artificial intelligence (AI),Communication,AI-Mediated Communication (AI-MC),Computer-Mediated Communication (CMC),Trust,Attribution

论文评审过程：Received 11 March 2019, Revised 9 October 2019, Accepted 3 November 2019, Available online 8 November 2019, Version of Record 25 January 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2019.106190