Can an intelligent personal assistant (IPA) be your friend? Para-friendship development mechanism between IPAs and their users

作者：

Highlights：

• The mechanism by which users develop virtual friendships with intelligent personal assistants (IPAs) is investigated.

• The two critical dimensions of para-friendship are self-disclosure and social support.

• IPAs that provide a sense of intimacy, understanding, enjoyability, and involvement affect para-friendships.

• Para-friendships strengthen users' intention to continue using IPAs.

• The para-friendship mechanism differs according to the users' social isolation tendency.

摘要

•The mechanism by which users develop virtual friendships with intelligent personal assistants (IPAs) is investigated.•The two critical dimensions of para-friendship are self-disclosure and social support.•IPAs that provide a sense of intimacy, understanding, enjoyability, and involvement affect para-friendships.•Para-friendships strengthen users' intention to continue using IPAs.•The para-friendship mechanism differs according to the users' social isolation tendency.

论文关键词：

论文评审过程：Received 26 December 2019, Revised 12 March 2020, Accepted 2 May 2020, Available online 3 May 2020, Version of Record 6 May 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106412