The future of artificial intelligence at work: A review on effects of decision automation and augmentation on workers targeted by algorithms and third-party observers

作者：

Highlights：

• We review how decision automation and augmentation affects second and third parties.

• We explore various moderators of attitudes, perceptions, and behavioural outcomes.

• Reactions to decision augmentation differ from reactions to decision automation.

• We provide recommendations regarding methodology, terminology, and theory.

• System design choices are important but respective studies underrepresented.

摘要

•We review how decision automation and augmentation affects second and third parties.•We explore various moderators of attitudes, perceptions, and behavioural outcomes.•Reactions to decision augmentation differ from reactions to decision automation.•We provide recommendations regarding methodology, terminology, and theory.•System design choices are important but respective studies underrepresented.

论文关键词：Automated and augmented decision-making,Artificial intelligence,Algorithmic decision-making,Perceptions,Attitudes,Review paper

论文评审过程：Received 31 October 2020, Revised 13 May 2021, Accepted 24 May 2021, Available online 29 May 2021, Version of Record 5 June 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106878