Diminishing returns of information quality: Untangling the determinants of best answer selection
作者：
Highlights：
• Contributors' reputation and the quality of the information are important determinants of best answer selection.
• There is a non-linear relationship between information quality and its likelihood of being selected as the best answer.
• Seekers' reputation influences the extent to which information quality affects the selection of the best answer.
• Contributors' reputation influences the extent to which information quality affects the selection of the best answer.
• Game elements are viable sources of motivation for knowledge exchange.
摘要
•Contributors' reputation and the quality of the information are important determinants of best answer selection.•There is a non-linear relationship between information quality and its likelihood of being selected as the best answer.•Seekers' reputation influences the extent to which information quality affects the selection of the best answer.•Contributors' reputation influences the extent to which information quality affects the selection of the best answer.•Game elements are viable sources of motivation for knowledge exchange.
论文关键词：Online question and answer platforms,Decision-making,Knowledge assets,Yale's model of persuasive communication
论文评审过程：Received 27 February 2021, Revised 1 September 2021, Accepted 2 September 2021, Available online 6 September 2021, Version of Record 8 September 2021.
论文官网地址：https://doi.org/10.1016/j.chb.2021.107009
