Covid-19 sentiments in smart cities: The role of technology anxiety before and during the pandemic

作者：

Highlights：

• The paper explores citizen sentiment towards the adoption of technologies to challenge Covid-19 in five international cities.

• The tweet analysis identifies the topics associated with technology anxiety before and after the emergence of Covid-19.

• Fuzzy Formal Concept Analysis permits to identify the critical factors in Tweeters' use of technology.

• Comparing technology anxiety before and after the pandemic reveals useful insights on citizen behaviour.

• A framework with the determinants that influence the acceptance of the technological changes imposed by Covid-19 is built.

摘要

•The paper explores citizen sentiment towards the adoption of technologies to challenge Covid-19 in five international cities.•The tweet analysis identifies the topics associated with technology anxiety before and after the emergence of Covid-19.•Fuzzy Formal Concept Analysis permits to identify the critical factors in Tweeters' use of technology.•Comparing technology anxiety before and after the pandemic reveals useful insights on citizen behaviour.•A framework with the determinants that influence the acceptance of the technological changes imposed by Covid-19 is built.

论文关键词：Covid-19,Smart cities,Pandemic,Citizen behaviour,Technology anxiety,Fuzzy formal concept analysis

论文评审过程：Received 12 January 2021, Revised 29 July 2021, Accepted 15 August 2021, Available online 17 August 2021, Version of Record 23 August 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106986