Employees’ perceptions of relational communication in full-time remote work in the public sector

作者：

Highlights：

• This study focused on the perceptions on relational communication in remote work.

• Most employees found remote work as a challenge for relational communication.

• Some employees found remote work as an opportunity for relational communication.

• For some, the experience of relational communication in remote work was ambivalent.

• Communication technology played a crucial role in experiences.

摘要

•This study focused on the perceptions on relational communication in remote work.•Most employees found remote work as a challenge for relational communication.•Some employees found remote work as an opportunity for relational communication.•For some, the experience of relational communication in remote work was ambivalent.•Communication technology played a crucial role in experiences.

论文关键词：COVID-19,Communication technology,Relational communication,Remote work,Technology-mediated communication,Work relationships

论文评审过程：Received 2 July 2021, Revised 4 February 2022, Accepted 13 February 2022, Available online 16 February 2022, Version of Record 21 February 2022.

论文官网地址：https://doi.org/10.1016/j.chb.2022.107240